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SENATE BILL NO. 168
INTRODUCED BY GROSFIELD, MOOD, TESTER, WATERMAN, TUSS, M.TAYLOR, DEPRATU, OHS, SWANSON
BY REQUEST OF THE JOINT SELECT COMMITTEE ON JOBS AND INCOME
A BILL FOR AN ACT ENTITLED: "AN ACT
DIRECTING THE DEPARTMENT OF ADMINISTRATION TO
REQUIRE REQUIRING THAT ALL EACH STATE AGENCIES' AGENCY'S EXISTING TRAINING PROGRAMS
PROGRAM INCLUDE A CUSTOMER PUBLIC SERVICE COURTESY TRAINING PROGRAM FOR ALL
EMPLOYEES; AND PROVIDING AN EFFECTIVE DATE."
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MONTANA:
NEW SECTION. Section 1.
Customer PUBLIC service COURTESY training program -- state employees. (1)
Except as provided in subsection (2), the department of administration shall direct each A EACH state agency to develop
and SHALL implement a customer PUBLIC service COURTESY training program as an integral component of ITS
existing state employee training programs PROGRAM. The CUSTOMER PUBLIC SERVICE COURTESY training
program must include, at a minimum, instruction in:
(a) effective communication skills;
(b) recognition of
customer PUBLIC SERVICE expectations and needs; and
(c) strategies related to conflict management.
(2) A state agency may
contract with a private training program provider to create PROVIDE a customer PUBLIC
service COURTESY training program that meets the minimum criteria established in subsection (1) THROUGH ITS OWN
TRAINING STAFF, THE DEPARTMENT OF ADMINISTRATION, OR A PRIVATE TRAINING PROGRAM
NEW SECTION. Section 2. Codification instruction. [Section 1] is intended to be codified as an integral part of Title 2, chapter 15, part 10, and the provisions of Title 2, chapter 15, part 10, apply to [section 1].
NEW SECTION. Section 3. Effective date. [This act] is effective July 1, 1999.
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Latest Version of SB 168 (SB0168.03)
Processed for the Web on March 3, 1999 (1:16PM)
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